Buyback Terms & Conditions
The GoExtra Buyback Guarantee lets you start selling with confidence. If qualifying stock doesn't move, we take it back — and these are the terms that make it work.
1.Eligibility window
Buyback requests must be submitted within 30 calendar days of the delivery date shown on the order confirmation.
2.Eligible products
Only unsold units from the original Starter Box order qualify. Products must be unopened, unused, and in original packaging with seals intact.
3.Proof of purchase
The original order reference (sent via WhatsApp or email at the time of purchase) must be provided with the buyback request.
4.Condition requirements
Products showing signs of damage, tampering, improper storage, or missing labeling are not eligible for buyback.
5.Refund amount
Approved buybacks are refunded in full — 100% of the amount paid for the eligible unsold units.
6.Return logistics
The business arranges and covers the cost of pickup for eligible unsold stock. The customer is not responsible for any return shipping or transport costs.
7.One-time use
The Buyback Guarantee applies once per customer, to their original Starter Box purchase only. It does not apply to subsequent wholesale or bulk reseller orders.
8.Right to decline
The business reserves the right to decline a buyback request that does not meet the conditions above.
9.Processing time
Approved refunds are processed within 7 business days of the returned stock being picked up and inspected.
10.Changes to terms
These terms may be updated from time to time. The version in effect at the time of your original purchase applies to your buyback request.
Questions about the Buyback Guarantee or your order? Contact us — we're happy to help.